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Frequently Asked Questions
How do I qualify as a VIP Customer?
To qualify, simply complete the VIP Customer request form. One of our representatives will process your request within 24 hours.
What are the minimum order requirements?
We do not have minimum order requirements, unless specified by certain brands or products.
Do you offer international shipping?
Yes, we offer international shipping. However, customers are responsible for all duties, taxes, VAT (Value Added Tax), or tariffs imposed by their respective countries. These fees are not included in the total invoice from Accessotronik.com.
Our charges only cover shipping from the United States to your destination.
We do not refund or include duties and taxes in our billing. Customers may opt to use their private shipping account with carriers to cover shipping charges by providing this information in the order comments at checkout.
If a customer refuses delivery of an international package, the following fees apply:
- 20% restocking fee
- All shipping charges
- Customs duties, taxes, and any additional fees (including a $10 refused delivery fee charged by UPS).
Do you ship to my country?
To check if we ship to your country, create an account by clicking the 'Sign In' link at the top-right corner of our site. During signup, you'll be asked to provide your shipping address, including your country. If your country is not listed in the dropdown menu, we currently do not ship to that location.
What are my payment options?
During the checkout process, you can select any of the available payment methods to complete your order. Please note, orders will not be shipped until we receive payment.
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